Convert to Gas Stove Cost National Grid Ny Reviews
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Page 12 Reviews 310 - 340
Reann of Jamaica, NY Verified Reviewer
Original review: July 19, 2014
National Filigree is the worst company I take always dealt with. In the winter, my bills were ranging from $150-$180. At present this is summer and my bill is nevertheless coming over $100. I was recently laid off and trying to pay my bills and they weren't accepting my bills online through my bank account. Now they are charging me an atrocious amount because they cut off my service. I have two children of the ages v and 6. My 5-year-old son has asthma and they don't intendance, not ane scrap. They call back regular people have $500 to pull out their pockets at any given fourth dimension? Nobody is happy to do that. We piece of work our behinds to pay everything from rent, light, cable and phone. They don't overcharge us. Why does the damn gas visitor think they are allowed to overcharge considering they are the only gas provider? Well, they can recall again. I'm turning my little apartment all electric. Gas controls your stove, your hot water and your heat correct? Incorrect. I'm buying an electric stove. I'chiliad buying a tankless shower caput water heater for my shower. And I'll buy heaters for wintertime. I'one thousand done with paying a company who has no courtesy and heart. I suggest us all to do the same. Leave National Grid hanging, like they accept all left us hanging at ane point in time.
Original review: July xv, 2014
Does anyone know where I send paperwork for a small claims court lawsuit to National Grid? Their negligence and incompetence is outrageous and I've had plenty.
Mike of Quincy, MA Verified Reviewer
Original review: July 15, 2014
I've spent over a week trying to pay my gas bill, but their website (which is beyond atrocious) keeps saying that the network connection is disconnected. I've used multiple locations/browser, but to no avail. I tried using different methods on their website to fifty-fifty view the pecker, only I get the same frustrating message each time. When I called the phone number listed on my bill for Customer Service (617.469.2300), I received a message that the number is no longer in service and to please use the 800 number.
I called the 800 number and the lady on the phone told me that she couldn't help me and so went on to explain the charges for credit cards, which I could intendance less nearly hearing for the 100th time again. I have a checking account tied to my Gas account, and then if I could but log into my business relationship via their website, this would all exist settled in minutes. She once more says she cannot assist me and transfers me to what is supposed to be another customer service section, but one that deals specifically with the website. Afterwards beingness on concord for a few minutes, I get some recording that I cannot even sympathize then says to leave a message. Despite wanting to hang upwardly in anger, I decided to particular everything that I accept listed hither, along with my proper name, my account number and my phone number. Something tells me this volition get either unheard or deleted immediately.
The biggest kicker here is that I have no other option but to use National Grid. This horrid service (which is also beyond disgusting when the utilities get knocked out) continues to exist across terrible considering they take zero competition, so they can keep upwardly these tactics. If they had direct competition, they would (1) ready their website so that customers would be able to log in and pay their bills on fourth dimension, (ii) take amend customer service representatives, (3) actually brand amends to their customers for bad service and poor response times (they never do this, by the way) and (4) actually value their customers. This company is near as bad as the cable companies. If I could switch, I'd do it in a heartbeat. If someone from National Grid is reading this, please contact me. This is asinine.
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Original review: July 7, 2014
I take asthma. Been trying to pay on my bill. I called National Grid upwardly to see if I can brand a postdated payment for the 16th and they are refusing. They told me I take to pay $107 at present or I will be shut off someday. I need my fans on to prevent an asthma attack. What tin can I practice?
Loy of Huntington Station, NY Verified Heir-apparent
Original review: June 26, 2014
Gas was disconnected due to a fault on our part but we immediately paid the residue on the same day. I was told to have my phone with me as they will call within 24 hrs. (fifty-fifty after midnight) to gain access to check airplane pilot lights. Day #1. No one came. No calls. Mean solar day #2, 8 AM: I called over again and they said they called twice the evening of 24-hour interval#1 (lie) and there was no answer. I told him I accept telephone call waiting, and all missed calls or incoming calls are recorded by my telephone. I had no calls from them. Customer Rep says she can only put the job through again. Day #2, 11:thirty - I noticed a discrepancy on my bill and called National Grid. While talking to the Rep, I told them I was expecting them that day and if nosotros can check the status. Rep looks it upward and says the crew left the office and are in my area. Should be coming soon. Twenty-four hour period #2, 5:xxx PM, I call again to check on the status, client rep says they are on their fashion.
Mean solar day #2 six:00, I tell the customer rep that I've been calling all day and she says in that location is no record of that. I retold her the story and she tells me that her records show that they called me twice at 9:26 on Day#1, not the evening. I tell her that'southward not truthful because I was still in the house at that time. She apologizes and says she will check. She checks with acceleration and tells me that I was already an "assigned chore" to be connected that day and they volition phone call me anytime (fifty-fifty after midnight). This time, she promises to notation the call. Day #3. Crew doesn't telephone call or show up. 8AM I telephone call once more. Retell the story. Customer Rep yet over again tells me she will put information technology in for the job to be done and to expect a call. I ask for a supervisor. She says, she will accept the supervisor call me. Someone should be able to hold National Grid accountable for poor service. Because they have a monopoly equally gas providers in the surface area, we are at their mercy. Meanwhile, information technology is public utility.
SECONDLY: I noticed a $26.19 (no meter reading charge) on my bill. I've seen notices most the meter reading before and I was told, since they were going past estimates for besides long a flow of time, that they must accept a reading. I was told I can phone call information technology in. So I did. So imagine my surprise when months go by and I see that nosotros were being charged. I opened another note and when I read information technology carefully, information technology said they haven't had a meter reading for nine months. So I called to refute that only to be told past the client rep that my sending them the meter reading DOESN'T COUNT. If they are non the ones to physically read it, they will still charge the penalty fee. THEY DON'T SAY that of course in their notes. And so whether you call in your meter reading or non, it doesn't matter. FOR all yous working people or those who dismiss the gas meter guy considering he was in a hurry and he said he didn't need to come in (it's happened to me), forcefulness them to read it. Otherwise National Grid volition simply happily keep charging you $30 whether yous call in your reading or non.
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Shelley of Rockport, MA Verified Reviewer
Original review: June 23, 2014
I spoke with an agent at National Filigree to stop service at 1 address and start at another. The agent Danielle was rude, sadistic, and put me on hold every time I asked a question. I reported this to National Grid in electronic mail and they assured me they would look into the thing and never got back to me. Then I called again and found out this agent never stopped the service at the old address and was continuing to charge me for two locations. When I questioned this, they said it was a computer problem??????? They have lied to me and would not give me a credit and connected to treat me as if it were my fault. Beware, this company will steal from you any fashion possible and brand sure to check every bill.
Rebecca of Valatie, NY Verified Reviewer
Original review: June 18, 2014
I alive in a two-room house. From summertime 2013 to this winter my bills had averaged $139-150. My highest pecker was for $280.00. So male child was I in for a surprise when I opened a June iv neb from National Grid and the total neb was $1487.06. The only itemization on this bill read: $338.00 by due (which I accept paid) and a "current accuse" of $1140.06. For a two-room house. It is easy for National Grid to practise a fiddling research and see that I am someone who pays my bills. I believe they are targeting working people who pay their bills, just to brand a bigger profit.
caroline of Croydon, Other Verified Reviewer
Original review: June sixteen, 2014
I moved into a new property where at that place was a supply of gas. However, no supplier claimed they were supplying me. So I was referred to the National Grid. They told me that I wasn't on the system and so they couldn't help me. So I have gas supplied to my property for free!
samira of Bethpage, NY Verified Reviewer
Original review: June 12, 2014
I have been waiting to convert to gas for many months now; since I started this process aggravation is the best word to depict it. Countless hours making multiple telephone calls that did non reach anyone capable of making a decisions, to a depository financial institution's check getting lost within National Grid, a consummate nightmare. I truly regret the twenty-four hours I decided to convert to gas. Thus, assuming this a simple process I went ahead and made many changes in my firm for absolutely nothing at all! Thanks National Grid... I would non recommend anyone to do this!
Original review: June ten, 2014
They said that they could not gear up or negotiate the budget. I am waiting for MD note for my granddaughter who has asthma and requires automobile treatments. I told them I can afford to pay my old amount every bit I am a widow on a stock-still income. I have not had a enhance since 2007. I am upset they told me even though I paid old amount they can/will plow off service if there is more than than a $50.00 residue. They did the same thing to me when I first moved here to MA and my married man was very ill. Delight assistance.
Rebecca of Staten Island, NY
Original review: June ix, 2014
What a noise! National Grid has been conducting business unethically and even illegally for the by 2 years. Contact the public utilities commission and file a complaint. That is the simply manner to bargain with National Grid. Practise non try to handle it solitary. Aye you are existence price gouged and overcharged! Terminal December we opened our nib and were shocked to exist charged an extra chiliad dollars for service that month. Our subsidiary gas provider claimed we were using less than a hundred dollars' worth of gas per calendar month and brash me to contact the public utilities committee. National Grid made excuses that my usage had been underestimated - BS.
This winter nosotros were charged over $700 per month for gas service to a unmarried family abode. Yet we spent wintertime breaks and holidays down southward. We were not at this accost. Also, a rep told me today that our service was not to be close off till the cease of the calendar month so she had no idea why nosotros had no service all weekend. The public utilities commission rep has informed me that it is blatantly illegal to shut off a utility without find on a weekend in order to strong arm a consumer to pay off a padded bill in full. It is as well illegal to shut off service if there are elderly or children in the home.
The rep from National Grid called me back near the finish of the business mean solar day to inform me that the "organisation had not been updated". How tin they shut service off on a Friday notwithstanding not update the plow off notice till Monday? Regardless, it makes no sense. They manifestly needed to heave their profit margin this week so they ignored payment arrangements and staged mass shut off. Typical Wall St tactic. Non to mention the explosion in the Bronx and other woes in the media and courts. A lot of complaints and lawsuits are being filed against National Grid. Beware!
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Original review: June 7, 2014
May 27 - Set up a remote access turn on date for our gas to connect to our stove. May 28 - gas not turned on; called representative that said if the stove was not working to have Super make sure stove continued and to set up an appointment if it is not. May 29 - Super checks stove (information technology is fine) and nosotros prepare an appointment for June 3 (due to weekend and Memorial Twenty-four hours) - representative told me that the gas was turned on and simply for some reason not reaching our apartment. June 3 - National Grid employee came and told us that there was nothing wrong with the gas; that at that place was an issue with the piping - he wrote on our "notice" that the piping was blocked and locked our meter.
June 6 - plumber comes and tells united states there is nothing wrong with the piping. June 6 - we call National Grid to gear up upward another appointment and woman on the phone seems unwilling to give u.s. an appointment for Sunday and keeps asking us plumbing questions nosotros can in no manner answer as we are non plumbers; she "sets up" our appointment for Lord's day. June seven - call National Grid and institute out nosotros DID Non have an appointment for Lord's day. We asked to speak with a Supervisor who then that put me on MUTE while I am explaining the state of affairs after having been transferred multiple time to multiple people. When I am done explaining he asks me "are y'all done now?" I ask him to repeat what I have said, he says he will not. I know he cannot because afterwards I stopped speaking, at that place was about 1 minute of silence every bit he had obviously muted me (I could hear the background noise in his office) and was not listening.
I asked to speak to someone above him and he told me he was the only person in that location. I asked for a direct number to someone else, he refused to give another number or extension. I asked for the name of who we spoke to yesterday and he told me "at that place is no way for him to have this data" and when I was in the process of asking if they notate their systems, he said "I am the only person here and I have 16 other calls, just write us a letter" and hung up. We at present have an appointment for Monday after 6pm - but it is a "non guaranteed" appointment which I am sure information technology volition non be met practice to such terrible client service. Additionally, we were told there was an issue with the pipe in the basement now as opposed to the piping in our kitchen - which is what we had originally been told. We take been without gas for 17 days due to poor management, rudeness, irresponsibility, and poor customer service.
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Original review: June 5, 2014
Our power was just shut off without discover. Once National Grid was chosen to see what happened they claimed in gild to turn our power back on they needed well over $4000. How is whatsoever working form family going to pay that? I'yard looking for any grade action lawsuits. If anyone knows of any please let me know. I volition gladly join the fight.
Henry of Ridge, NY Verified Reviewer
Original review: May 30, 2014
My gas beak in Apr 2014 was $130.00. It doubled to $260.00 because they used an estimate. My meter really read 174 in April and merely yesterday it was 184 but their estimate, it was 214! Everyone should scream at them. They're ripping us off. If y'all shut off your gas, y'all would all the same go an estimated usage bill. I chosen and complained and they said gas prices went upwards...yea a few pennies, not doubling your bill. Considering were a bunch of suckers... allow'due south push an estimated bill to every one and make a few extra dollars! Well, National Grid we're non a agglomeration of suckers and if yous desire a fight you got one!!! My assemblyman and congressman will exist hearing from me. Oh yea, News 12 and seven on your side too.
stephen of Lynbrook, NY Verified Reviewer
Resolution response: Jan. 16, 2015
After endless phone calls with National Filigree, they finally caved in and gave me a credit. Now that I know they practice this ridiculous billing exercise I know for the future. It all the same does not result my rating of this awful organization. The woman who finally gave me the credit was simply reciting their policies over and over, she only gave me a credit because I refused to 'agree' to their resolution because I cannot agree to something that was not resolved.
Original review: May 29, 2014
I have an account on a rental holding. It is easier to include the gas for 'cooking' since it is about $17.50/month. When the flat sat vacant for iii months, National Grid All the same charges the minimum of ane unit of gas which is the same as i unit of measurement this apartment uses for cooking. So, even though NO gas was used, they still charge.
J. of Syracuse, NY Verified Reviewer
Original review: May 28, 2014
I wish I could requite this company a 0 or even negative numbers! So I had my power shut off - totally my fault. However, getting it turned back on is a nightmare and a one-half! I called N. Grid asap after it was shut off to see what I could do. I was told I could pay a bulk of what I owe and then pay the balance off the next calendar month. I told the guy that I could do that the next day considering I had to wait to get paid. He said it would be fine. And so the next day I call only to be told "I don't know why he would tell you that. We tin can't do that". So at present I was being told I couldn't get my power back on unless my neb was paid in full.
I told the woman I couldn't do that which is why I wanted to do the payment programme. She said I was lied to and that program didn't exist. Furious, I hung up with her and called back to speak to someone else. This person was super helpful and actually took the time to effigy something out for me. She gave me a list of papers I had to fax in and once they received them, they would dispatch someone out to turn the ability back on. This was Friday evening, and I asked if they would come up on the weekend. She said yes.
So I waited...no 1 came and of course the offices were closed Sat, Lord's day, and Mon as information technology was Memorial Day. I called this morning to the services dept. They told me they hadn't seen anything yet considering they had a big number of papers sent over through the weekend and I should try sending them again. I asked him why someone wasn't sent over on the weekend to which he responded, "I don't know why they told you lot we would ship someone over and so, nosotros're airtight weekends." After I hung up with him, I faxed the papers over once again.
After not hearing annihilation for about iii hours, I called again. This time I was told they were even so waiting for my papers, then they transferred me to the billing dept who told me I was however missing items - items that I was NEVER told I needed!! The starting time person I spoke to who gave me the outset list even confirmed it with her supervisor that they were all I needed, at present this! I asked to speak to the supervisor and was told they could "fix" a call back merely information technology would take nigh four hours. WHO HAS THIS KIND OF TIME?! I'm not going to sit around and wait FOUR HOURS for your supervisor to just requite me the same damn runaround!!!
Another matter is you can tell they overcharge similar hell!! Nosotros purposely kept our thermostat downward at 60 for the entire month of April and our pecker was still $174?! HOW! This is absolutely absurd! This is the worst company always and they merely get abroad with it because they're a monopoly and they can apparently just practice whatever they want. Information technology seems as if all the employees there simply make up their own rules and question you lot when yous say someone told you something different. All they say is "I understand. I'm sorry." SUCH Bull! And if I have to hear their slogan "National Filigree: Hither with you, hither for you" one more fourth dimension I'm gonna scream. Talk virtually false advertising!!
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jeremy of Newburyport, MA
Original review: May 27, 2014
My boilerplate bill for the past half dozen months has been around $70-$85.00 I have a 1300 sq ft dwelling. I do not plow on the oestrus. The upstairs is gutted with no electric. The basement no finished. All CFLS inside and out. The only thing constantly running - the fridge. My Beak for the month of March-Apr. $274.00. 2 electricians say the meter is running very slow. National Grid sent someone out and says that is the correct reading... yet I stayed home all 24-hour interval and no i showed upwards!
Each bill I get says "electric current charges" and the number... plus my sometime bill = my current nib. When I pay my bill every calendar month, I have called a number of times but information technology just keeps calculation information technology to the side by side and they say it'south but a computer issue and the bill is the correct amount. Biggest problem - If they are the only visitor my town tin go service from they are in complete control and I have no fashion to even switching service!
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Marguerite of Port Jefferson Station, NY Verified Reviewer
Original review: May 23, 2014
My National Grid has doubled since terminal year 2013. My bill use to be almost $175.00 monthly and since Jan, my nib is $300.00. There needs to be an investigation and believe I am owed a refund. This could cause me to sell my home I accept had for 28 years.
Jackie of Baldwinsville, NY Verified Reviewer
Original review: May 21, 2014
I recently moved. So I just did a transfer of service. Suddenly I become notices about the past due bill. When I called & emailed Customer Service several times I was continuously told "You are all set. Just go along to make your monthly budget payment." Well, that was completely inaccurate. Now I get collection letters for the previous address corporeality. When I explained I was told it carries over since it was a transfer of service, all I hear back is "I'thousand deplorable yous were given incorrect information." Well now I accept to make payment arrangements on a past due residual plus my current budget payment that is not even due until half-dozen/4/fourteen.
Are these Departments enlightened of each others chore duties and how transfer of service works? What are they trying to pull? I complained to a supervisor in collections nigh this practice. I said to her "You lot cannot count the current budget plan that's non due in the past due rest." Her reply was ''I empathize what yous are maxim but that'due south how we practise it''. What?? Well I had no choice but to make arrangements on an amount that wasn't due nevertheless. Then I in plow filed a complaint with the Public Service Commission on this shady practice and I'm waiting for Nat Filigree to respond. We shall run into where this goes.
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1000 of Malden, ME Verified Reviewer
Original review: May xix, 2014
I accept been trying to work out my bills for the past half dozen months. I have been unemployed and behind. I am backside on the electric pecker $195.70 (the total is $254.33). Well I received a termination find today (19th). The close off appointment is 21st. I get paid on 23rd. Well I call up the collection department. Hoping and thinking that they would grant me an extended time. Boy was I incorrect. The first rep told me that they do not requite extended fourth dimension on shut off. Proceeded to requite me a history lesson on Great Britain. I could set upward a payment system but would have to come up upwards with $68.00.
I have 14cents in my pocket and then he told me he was having a hard time hearing me and hung up. I chosen back the same thing, No extension. I asked for a supervisor -- they would call me back. The supervisor called me back. Same thing. What a joke. I was just asking for a couple days afterwards the close off date to pay and they could not granted me that. I don't know any other company that will not give people a break or extension.
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MIKE of Brentwood, NY Verified Reviewer
Original review: May xvi, 2014
I have had balance billing for many years. I had my meter read past someone other than National Filigree. Second person came out, said the meter past first guy was not right. Called National Grid. Suppose to send corrected bill and DID not. Got a letter and payed the amount asked for and was told that the business relationship would exist electric current. National Filigree cancelled my residuum billing and refuses to correct the bill.
raymond of Merrick, NY Verified Reviewer
Original review: May 7, 2014
We lost our gas connection on May 5. I met with the part manager and after paying an erstwhile pecker, I would receive the gas within 24 hours merely most likely in a few hours. I have 2 kids and we had no heat or hot water for days. It was very frustrating dealing with national grid. I asked to speak to a manager or supervisor, none was available and then I asked for one to call me. Afterwards 2 days and thirty calls, no one called, no ane showed upwardly to reconnect my gas. They are the worst. The merely time they said that anyone would come past was afterward 12 am in the middle of the night. If I had an alternative to utilize for my gas, I would jump send in a New York minute. No i calls dorsum. They don't intendance about you lot. Very unprofessional. The regulators should take a closer look at these people.
Parameshwaran of Quincy, MA Verified Reviewer
Original review: May seven, 2014
I am paying more than $200 for electricity bill which is awful.
elizabeth of Greenfield Middle, NY
Original review: May 6, 2014
Price went from two cents to nineteen cents a kWh during peak need in this past common cold winter. NO advance find, no concern for human beings who DEPEND upon oestrus/electricity to alive (and who simply cannot afford such a cost). Makes me sick. And it's not the mistake of employees who deal with customers on the telephone - however information technology's shameful that they must brand excuses for NG. Those in accuse must exist seeing only spreadsheets and profits - and non real humans simply like them - at the receiving end of their policies and decisions. I'd like to tell them to go ** themselves, just unfortunately I demand power to live. We're all virtually enslaved.
Original review: May 4, 2014
Existence awoken on Sunday the quaternary Apr 2014!! In a residential surface area by a single piece of work homo cut up the path for new gas lines! What astounded me is that fact that in the week they haven't started work till late forenoon or lunch fourth dimension, simply on a weekend a man can be early working on peoples simply ii days off!! For me I work shifts & had but washed a 12 60 minutes shift to be awoken!!! It's not like nosotros only get iv hours of daylight or there isn't enough hours in a day! I'm seriously angry in that fact I'm working once again today!!! Thanks very much. I shall exist taking my complaint further!
TRACEE of Albany, NY Verified Reviewer
Original review: May 1, 2014
I have been arguing with National Grid since October of 2013. My bills look similar this - $300.00, then $600.00. $600.00, and then $1200.00. $1200.00-$2270.00!! I wasn't even in the home! I was taking care of my sick mother. Was someone living in my flat that I don't know near!!! I turn off the electricity, only to observe my landlord entered my household and put the thermos on 75. Because my neighbour was cold?? Wtf!!! And they want me to exercise a upkeep plan, without even hearing my side...
Joshua of Albany, NY Verified Reviewer
Original review: April 25, 2014
Why are my bills so high? From Jan to March, I take given them nigh 300 dollars. I'm non even dwelling house half the time. I work two jobs. My beak in the wintertime boilerplate at well-nigh 50 dollars. I live in a studio then small-scale that it could be called a room. It is just me. Nosotros cannot permit National Grid to keep doing to us whatever they like. I get my bill this month and it's back to below normal winter prices.
Original review: April 24, 2014
With this year's harsh upstate NY weather and National Grid's raise in rates I found myself having to set a payment plan. This required me to make a down payment and then follow a structured 10 month payback. After paying the down payment, National Grid was supposed to send an understanding for me to sign. This agreement never came. Subsequently weeks get by and non-stop phone calls from their billing dept, I restarted the whole process. So once more I paid a downpayment and over again I didn't receive an agreement in the mail.
So subsequently contacting them about this continuing problem, the operator proceeds to tell me that I am unable to get-go another agreement and that I am required to pay my balance in full and accept no other options if I want to proceed my power on. This I cannot represent. Under no circumstance should I backed into a corner with no options due to THEIR inability to go a simple letter of agreement to me. This is completely unacceptable. It's bad plenty we had to suffer through them taking advantage of this year's weather, simply their concern practise regarding my issue is nada short of extortion.
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Michelle of Utica, NY Verified Reviewer
Original review: April 16, 2014
I don't understand is how tin can they get away with charging exorbitant prices. I've been a customer of National Grid for nearly 20 years and I've never been happy with them. I am leaving the surface area and one of the primary reasons?? National Grid! You tin't ahead with a company like this controlling such a major expense. Businesses leave the area, because of National Grid. I work a side job and they are considering moving as well. Someone needs to do something. I ever think back to a story I read a while back about and inspect that they had and a big wig used company funds to fly his wine collection to another location, and they're regulated, right smh.
Lisa of Hoosick Falls, NY Verified Reviewer
Original review: April xv, 2014
National Filigree would not permit me brand a payment agreement for my new monthly bill of $900 because I'm already on a payment program. So I called back to pay my balance off for my payment programme and start a new i for the MONTHLY bill of $900 and was told, "The estimator won't allow you to pay off you balance". So non just did they say my service volition be close off if the total bill is non paid but now I tin can't even pay off my balance of my current payment plan? Something is seriously wrong with that.
Source: https://www.consumeraffairs.com/utilities/national_grid.html?page=12
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